FAQ's

If you are having difficulties with your order through our website, please contact me at:
anastasiaveliev@hotmail.com
Do never send a bitlys link, because we will not open it in case of spam. Please send an image of your payment and order.
Thank you
 

Commissioning

If you are interested in commissioning us, please send us an email. We work with waiting lists but sometimes we can start working on your commission immediately.

Ordering

If you are interested in ordering a fursuit from our website, please send a message to our email.

Returns

If you are not satisfied with your fursuit, you can return it if it's done within a week after receiving (if you have a legitimate reason to). If it is a commission you will receive only 50% of payment.

Reparations

Reparations can be done for free if it is a mistake made by the maker. If the reparations are to be made in the first week after ordering, shipping to you is free of charge. If it is after the first week, shipping is for the buyer.

Washing suit

You should never wash your fursuit head in the washing machine. Please wash your head by hand, using washing powder is fine. Please mind the airbrush if there is airbrush. Airbrushed fur can't be washed to avoid it fading away.